Hilton Tech Exec Says AI Agents Put OTAs ‘Under Real Threat’
Summary
Hilton CIO Michael Leidinger says AI booking agents could weaken online travel agencies by shifting more transactions to hotel-owned websites and apps. He acknowledges that these agents may also charge commissions, but argues Hilton would still gain direct bookings.
The key shift is control of the booking interface, not the disappearance of commissions. If
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AI could reshape hotel distribution by replacing OTA influence with a different, potentially less costly intermediary.