Skift Global Forum Preview: What Happens After the Booking? Spotnana CEO Has a Number
Summary
Spotnana CEO Steve Singh argues that travel companies should focus more on post-booking services, including cancellations and refunds. The company says its AI tools could cut servicing costs by half.
The key shift is applying AI to the expensive work that follows a transaction, not
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The largest automation opportunity in travel may sit after the sale, where cancellations, refunds, and changes generate recurring costs.