Meta Tests Human Callers for Muse After Merchants Hang Up on AI
Summary
Meta is testing human contractors to handle some calls initiated by Muse, its phone-calling AI assistant. The trial followed reports that businesses often ended calls after recognizing they were speaking with an AI system.
The test exposes a basic barrier to autonomous agents: businesses may refuse to interact with
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AI agents may need human cover until businesses accept machine-to-machine interactions.